1. When assisting a client in learning how to use a cane, the nurse aide stands
a. approximately two feet directly behind the
client. b. about one foot from the client's weak side. c. about one foot from the client's strong side. d. slightly behind the client on the client's weak side. |
d. slightly behind the client on the client's weak
side. |
When working with a client who has urinary
retention, the nurse aide can expect that the client will a. urinate large volumes. b. be unable to urinate. c. urinate frequently. d. be incontinent of urine. |
b. be unable to urinate.
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3. Aging-related hearing changes result in older
clients gradually losing their ability to hear a. high-pitched sounds. b. low-pitched sounds. c. slow sounds. d. rapid sounds. |
a. high-pitched sounds.
|
4. The best way to safely identify your patient is by
a. asking his name. b. calling his name and waiting for his response. c. checking the bed plate. d. checking the name tag. |
d. checking the name tag.
|
5. A client is on a bowel and bladder training
program and has not had a bowel movement in three days. The nurse aide should a. report it to the charge nurse. b. give the client an enema. c. offer the client prune juice. d. encourage the client to drink more fluids. |
a. report it to the charge nurse.
|
6. The proper medical abbreviation for before
meals is a. p.c. b. b.i.d. c. a.c. d. t.i.d. |
c. a.c.
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7. A client diagnosed with hypertension will most
likely have a history of a. low blood pressure. b. high blood pressure. c. low blood sugar. d. high blood sugar. |
b. high blood pressure.
|
8. A patient who has difficulty chewing or
swallowing will need what type of diet? a. clear liquid b. low residue c. bland d. mechanical soft |
d. mechanical soft
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9. An elderly resident with Alzheimer's disease
cannot find her room. How can the nurse aide help the client feel more independent? a. Tell her to stay in the room. b. Have her roommate secretly watch her. c. Place a familiar object on the client's door. d. Write the room number on a piece of paper. |
c. Place a familiar object on the client's door.
|
10. Hbw often should a patient's intake and output
records be totaled? a. once each shift b. twice a day c. every four hours d. every 12 hours |
a. once each shift
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11. Which of the following should the nursing
assistant observe and record when admitting a client? a. freckles b. wrinkles c. short nails d. bruises |
d. bruises
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12. When responding to a client on the intercom,
the nursing assistant should say a. "Hello, who is calling, please?" b. "What is it that you want?" c. "This is [nursing assistant name and position], can I help you?" d. "Please hold; I'll have the nurse answer your call." |
c. "This is [nursing assistant name and position], can I help you?"
|
13. Which of the following things should the nurse
aide do to familiarize new clients with their surroundings? a. Demonstrate the location and use of the call light. b. Explain that the TV is not to be used. c. Instruct family to leave the room after the aide is finished with the admission. d. Raise the bed to the high position and raise the safety rails. |
a. Demonstrate the location and use of the call
light. |
14. When arranging a client's room, the nursing
assistant should do all of the following EXCEPT a. checking the placement of the call bell. b. adjusting the back rest as directed. c. administering the client's medications. d. adjusting the lighting as appropriate. |
c. administering the client's medications.
|
15. When assisting a client out of bed, the nurse
aide should always a. employ body mechanic techniques. b. get another nurse aide to assist. c. raise the bed to its maximum height. d. lower all safety rails. |
a. employ body mechanic techniques.
|
16. How often should clients be repositioned
during an eight-hour shift? a. qlh b. q2h c. q3h d. q4h |
b. q2h
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17. Which of the following is the correct procedure
for serving a meal to a client who must be fed? a. Serve the tray along with all the other trays, and then come back to feed the client. b. Bring the tray to the client last; feed after you have served all the other clients. c. Bring the tray into the room when you are ready to feed the client. d. Have the kitchen hold the tray for one hour. |
c. Bring the tray into the room when you are
ready to feed the client. |
18. The most serious problem that wrinkles in the
bedclothes can cause is a. restlessness. b. sleeplessness. c. decubitus ulcers. d. bleeding and shock. |
c. decubitus ulcers.
|
19. Restorative care begins
a. as soon as possible. b. when the client is ready. c. when the client is discharged. d. when the client is diagnosed as terminally ill. |
a. as soon as possible.
|
20. Before placing a client in Fowler's position, the
nurse aide should a. open the window. b. explain the procedure to the client. c. check with the client's family. d. remake the bed. |
b. explain the procedure to the client.
|
21. During hand washing, the nurse aide
accidentally touches the inside of the sink while rinsing the soap off. The next action is to a. allow the water to run over the hands for two minutes. b. dry the hands and turn off the faucet with the paper towel. c. repeat the wash from the beginning. d. repeat washing, but for half the time. |
c. repeat the wash from the beginning.
|
22. How should a nurse aide dress for a job
interview? a. wearing a clean t-shirt and casual slacks b. wearing a nurse aide uniform c. wearing a business suit, dress, or pants and dress shirt d. wearing formal attire |
c. wearing a business suit, dress, or pants and
dress shirt |
23. An ambulatory client is newly admitted. Before
leaving the client alone, the nurse aide should a. ask if the client is hungry. b. inspect the client's skin. c. assess the client's intake and output. d. make sure the client knows how to use the call bell. |
d. make sure the client knows how to use the
call bell. |
24. When lifting a heavy object, the correct method
would be to bend at the a. waist, keeping your legs straight. b. waist, rounding your shoulders. c. knees, keeping your back straight. d. knees and waist. |
c. knees, keeping your back straight.
|
25. When should nurse aides wash their hands?
a. after eating b. before using the bathroom c. after client care d. before cleaning a bedpan |
c. after client care
|
26. When assisting a client with eating, one of the
first things the nurse aide should do is a. cut the food into bite-size pieces. b. wash his own hands and the client's hands. c. butter the client's bread. d. provide the client with privacy. |
b. wash his own hands and the client's hands.
|
27. A patient has a new cast on her right arm.
While caring for her, it is important to first observe for a. pulse above the cast. b. color and hardness of the cast. c. warmth and color of fingers. d. signs of crumbling at the cast end. |
c. warmth and color of fingers.
|
28. Encouraging a client to take part in activities of
daily living (ADLs) such as bathing, combing hair, and feeding is a. done only when time permits. b. the family's responsibility. c. necessary for rehabilitation. d. a violation of client rights. |
c. necessary for rehabilitation.
|
29. In caring for a confused elderly man, it is
important to remember to a. keep the bedrails up except when you are at the bedside. b. close the door to the room so that he does not disturb other patients. c: keep the room dark and quiet at all times to keep the patient from becoming upset, d. remind him each morning to shower and shave independently. |
a. keep the bedrails up except when you are at
the bedside. |
30. Before assisting a client into a wheelchair, the
first action would be to check if the a. client is adequately covered. b. floor is slippery. c. door to the room is closed. d. wheels of the chair are locked. |
d. wheels of the chair are locked.
|
31. A client has a weak left side. When transferring
the client from the bed to the wheelchair, the nurse aide should stand a. on the right side. b. in front of the client. c. on the left side. d. behind the client. |
c. on the left side.
|
32. While making rounds at 5:30 A.M., a nurse aide
finds a patient lying on the floor. What should the nurse aide do first? a. Call 911. b. Perform CPR. c. Call for help. d. Assess the client's pulse and respirations. |
d. Assess the client's pulse and respirations.
|
33. When moving a wheelchair onto an elevator,
the nurse aide should stay a. behind the chair and pull it toward the aide. b. behind the chair and push it away from the aide. c. in front of the client to observe the client's condition. d. at the side of the wheelchair while opening the door. |
a. behind the chair and pull it toward the aide.
|
34. The Foley bag must be kept lower than the
client's bladder so that a. urine will not leak out, soiling the bed. b. urine will not return to the bladder, causing infection. c. the bag will be hidden and the client will not be embarrassed. d. the client will be more comfortable in bed. |
b. urine will not return to the bladder, causing
infection. |
35. As an afternoon snack, the kitchen sent a
diabetic client a container of chocolate ice cream. The nursing assistant should first a. substitute diet soda for the ice cream. b. hold the afternoon snack and report to the charge nurse. c. call the kitchen and report the error. d. allow the client to have half of the ice cream. |
b. hold the afternoon snack and report to the
charge nurse. |
36. When assisting a client who is using the
commode, it is important to a. leave the call light within reach. b. lock the door to promote privacy. c. stand next to the client until the client is finished. d. restrain the client to prevent a fall. |
a. leave the call light within reach.
|
37. Ensuring adequate circulation to tissues is a
major factor in preventing skin breakdown. This can be accomplished by doing all of the following EXCEPT a. positioning the patient every four hours. b. using mechanical aids. c. giving backrubs. d. performing active or passive ROM exercises.card |
a. positioning the patient every four hours.
|
38. The purpose of cold applications is usually to
a. speed the flow of blood to the area. b. prevent heat exhaustion. c. prevent or reduce swelling. d. prevent the formation of scar tissue. |
c. prevent or reduce swelling.%3
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39. The hot water bottle is an example of a
a. local dry heat application. b. generalized dry heat application. c. local moist heat application. d. generalized moist heat application. |
a. local dry heat application.
|
40. Clients receiving an enema are usually placed
a. on the right side. b. on the left side. c. flat on the back. d. in a semisitting position. |
b. on the left side.x
|
41. A female client's perineal area should be
cleansed before which specimen is collected? a. 24-hour urine specimen b. midstream clean-catch urine specimen c. pediatric routine urine specimen d. routine urine specimens |
b. midstream clean-catch urine specimen>
|
42. The most common site for counting the pulse
is the a. carotid artery. b. femoral artery. c. brachial artery. d. radial artery. |
d. radial artery.
|
43. When counting respirations, the nurse aide
should a. wait until after the client has exercised. b. not tell the patient what he is going to do. c. count five respirations and then check his watch. d. have the client count respirations while the aide takes her pulse..Z |
b. not tell the patient what he is going to do.
|
44. Which of the following is NOT the nurse aide's
responsibility when caring for clients who have urinary catheters? a. inserting the catheter b. ensuring that the catheter drains properly c. preventing infection d. recording urinary output |
a. inserting the cathetertion
|
45. When giving information to the charge nurse
for an incident report, the nurse aide should a. write in the client's chart that an incident occurred. b. keep the report in her personal file. c. state the facts clearly. d. give her opinions as to the cause of the incident.0cardP |
c. state the facts clearly.
|
All long-term-care nurse aides must be
competency evaluated and must complete a distinct educational course. These requirements are set by a. OBRA. b. OSHA. c. CDC. d. FDA.none) |
a. OBRA.
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47. A resident is blind. It is important not to
a. leave the door completely opened. b. rearrange the furniture. c. announce yourself before entering the room. d. explain the location of food on the plate, using the face of the clock to assist. |
b. rearrange the furniture.on.%3
|
48. When family members visit a client, the visitors
should a. stay in the day room. b. stay a short while so as not to tire the client. c.,be expected to help with care. d. be allowed privacy with the client.³N |
d. be allowed privacy with the client.n>
|
49. A resident asks, "If I need help during the
night, who will be there?" The nursing assistant should respond, a. "Don't worry, you'll be okay." b. "Just yell; someone will hear you." c. "Your roommate will probably ring the call bell." d. "There are people here all night to help you." |
d. "There are people here all night to help you.
|
50. Which of the following is a client's right?
a. having personal information kept confidential b. obtaining private duty staff if desired c. knowing what is wrong with the client's roommate d. treating the staff any way he or she pleases¤ |
a. having personal information kept confidential
|
51. A resident often cries while she is receiving her
P.M. care. What should the nurse aide do? a. Tell her to stop crying. b. Ignore her and continue with her carq. c. Tell her jokes to make her laugh. d. Tell her that it's all right to cry, and that the aide is there for her if she wants to talk. |
d. Tell her that it's all right to cry, and that the aide is there for her if she wants to talk.
|
52. When providing denture care, the nurse aide
must a. wash them in boiling water. b. hold them under warm running water. c. dunk them in and out of cool water. d. place them on a towel in the sink with cool water. |
d. place them on a towel in the sink with cool
water. |
53. Sexuality in long-term-care clients may include
all of the following EXCEPT a. needing private time with a partner. b. caring about one's physical appearance. c. engaging in public fondling. d. desiring sexual interaction |
c. engaging in public fondling.
|
54. A client is scheduled for a partial bed bath. This
means that the nurse aide must wash the client's a. face, neck, ears, arms, and hands. b. face, axillae, hands, and buttocks. c. face, hands, axillae, and legs. d. face, hands, axillae, genitals, and buttocks. |
d. face, hands, axillae, genitals, and buttocks
|
56. An agitated resident must be turned every two
hours all night long. The first action of the nurse aide when waking up this resident is to a. turn on the light. b. speak quietly and calmly. c. touch her shoulder. d. shout her name. |
b. speak quietly and calmly.
|
If a client objects to certain food for religious
or cultural reasons, the appropriate action would be to a. tell him to wait for the next meal. b. offer to substitute something different for him. c. call the dietician the next day. d. tell him he needs to eat what is on his tray. |
b. offer to substitute something different for
him. |
58. The client's religion forbids eating pork. Bacon
is being served for breakfast. The most appropriate response is to a. encourage the client to eat it because she needs protein. b. tell the client it is all right since her doctor ordered the diet. c. call the kitchen for a tray without bacon. d. tell the client that restrictions are not as important as her health. |
c. call the kitchen for a tray without bacon.
|
59. Which type of communication can often be
most powerful? a. written b. verbal c. silent d. tactile |
c. silent
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60. A client refuses to allow the nurse aide to bathe
her. The nurse aide tells the client that she will not be allowed to eat lunch or go to bingo if she does not have her bath. This is an example of a. rehabilitation. b. discipline. c. verbal abuse. d. physical abuse. |
c. verbal abuse.
|
61. On entering a room, an aide notices that the
client is not breathing. The aide's first action should be to a. call for help. b. lay the client down on his back. c. give four quick breaths. d. give 8-10 abdominal thrusts. |
a. call for help.
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62. A client's dentures are lost. The first action
should be to a. notify the administrator. b. look for them. c. notify the doctor. d. notify the charge nurse. |
d. notify the charge nurse.
|
63. Nursing assistants are responsible for
a. planning client care. b. doing tasks assigned by the charge nurse. c. performing without ever asking for help. d. comparing assignments with coworkers. |
b. doing tasks assigned by the charge nurse.
|
64. A patient turns on the call light when he needs
to urinate. The appropriate action is to a. ignore the light, since he is not the aide's own client. b. announce on the intercom that there are two patients ahead of him. c. answer the call light and get the urinal. d. answer the call light when the aide has the time. |
c. answer the call light and get the urinal.
|
65. A client is on CMR and in the prone position.
The nurse aide finds the client vomiting bright red blood. The nurse aide should first a. clean up the vomit. b. place the client in the side-lying position. c. provide the client with an emesis basin. d. call the charge nurse. |
b. place the client in the side-lying position.
|
66. When performing catheter care, the nurse aide
should wash the catheter a. toward the meatus. b. with Betadine soap. c. away from the meatus. d. with alcohol. |
c. away from the meatus.
|
67. A nurse aide who applies restraints on a client
without directions from the charge nurse may be accused of a. slander. b battery. c. false imprisonment. d. negligence. |
c. false imprisonment.
|
68. H.S. care is care that is given
a. before meals. b. before bedtime. c. after meals. d. upon awakening. |
b. before bedtime.
|
69. The best food choices for a geriatric client with
no teeth would include a. hamburger, french fries, corn, and ice cream. b. baked chicken, dressing, green beans, and coconut macaroons. c. spare ribs, macaroni and cheese, coleslaw, and fruit cocktail. d. baked fish, whipped potatoes, spinach souffle, and tapioca. |
d. baked fish, whipped potatoes, spinach
souffle, and tapioca. |
70. A client's family wants to talk about the client's
impending death, but the client does not want to talk about it. The family should be encouraged to a. carry on the conversation away from the client. b. talk freely in front of the client in order to help the client to accept it. c. wait until the client dies to talk about it. d. force the client to talk about it with them. |
a. carry on the conversation away from the
client. |
11. A nurse aide notices that a water pitcher has
spilled onto the floor. The best action for the aide to perform is to a. wipe it up immediately. b. cover it with a towel. c. notify the charge nurse. d. contact housekeeping. |
a. wipe it up immediately.
|
12. Upon entering a room, the nurse aide notices
that a patient is not breathing. The aide's first action is to a. call for help. • b. lay the patient down on his back. c. give four quick breaths. d. give ten abdominal thrusts.20card |
a. call for help.
|
When should postmortem caer be performed?
a. after the family views the body b. Immediately after doctor pronounces c. when rigor mortis sets in. d.after boyd goes to teh morgue. |
b. Immediately after doctor pronounces
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A walker may be used if the client can
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A. support some weight
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A cane should be used on
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the unaffected strong side of the body
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A CNA collecting linens for a bed change a nd drops a shee on the floor
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Discard in the soiled linen cart.
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When applying cold treatment to a patient it is important ot bserve the patient closely for signs of
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Cyanosis [poor circulation]
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The purpose of correctly positioning the client is to:a. prevent skin breakdown.
b. maintian function of joints and muscles c. increase comfort. d. All of the above |
D. all of the above
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A surgical bed should be left in what position?
|
highest position
|
The preferred way to remove a bedpan from a clent who is unable to lift her buttocks is to:
|
Trun the client to the side while holding the bedpan.
|
After shaving a patient with a safety razor, the CNA should
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dispose of it in a sharps container.
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When a client complains that his dentures are hurting, the appropriate action is to
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report the complaint to the charge nurse.
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1. A female resident’s husband has asked for some
time alone with his wife in her room. What should the nurse aide do? (A) Let the husband visit but listen outside the door. (B) Let the husband visit and leave the door open. (C) Tell the husband not to disturb his wife. (D) Let the husband visit in private.ÆN |
(D) Let the husband visit in private.
|
A resident needs range of motion (ROM)
exercises every day. When the nurse aide tries to help her do the exercises, the resident says she will not do them. She says that they are too hard. What is the nurse aide’s best response? (A) “Try harder and the exercises will be easier.” (B) “I understand, but try working slowly and resting often.” (C) “The doctor ordered the exercises because they are important.” (D) “Think of something good during the exercises and maybe they won’t be so hard.” |
(B) “I understand, but try working slowly and
resting often.”€» |
A nurse aide enters a room to check on a resident
who is in restraints. The nurse aide finds that the resident has gotten out of the restraint and is partly out of the bed. What should the nurse aide do? (A) Call for help to get the resident back into bed and put the restraint back on. (B) Put the restraint back on tightly so that the resident cannot move. (C) Leave the restraint off and report the problem to the charge nurse. (D) Put a different type of restraint on the resident. hard.” |
(A) Call for help to get the resident back into bed
and put the restraint back on.image |
4. A resident does not want to wear her dentures.
She says she has a sore in her mouth. The nurse aide should (A) tell her to leave her dentures out for a few days. (B) have the resident rinse her mouth with salt water. (C) tell her that she will feel better if she wears the dentures. (D) leave the dentures out and ask the nurse to check the resident’s mouth.ýïýïýïýïýïýïý |
(D) leave the dentures out and ask the nurse to
check the resident’s mouth.(ÿÇ |
5. After a resident has died, the nurse aide is often
assigned to do which of the following? (A) Prepare the resident’s body. (B) Call the resident’s family. (C) Call the resident’s doctor. (D) Call the undertaker. |
(A) Prepare the resident’s body.
|
6. A resident complains that he cannot fall asleep.
What can the nurse aide do first to help him relax? (A) Move him to the day room. (B) Give the resident a back rub. (C) Give the resident a sleeping pill. (D) Report the resident’s complaint to the charge nurse. |
(B) Give the resident a back rub.
|
7. A resident is to start range of motion (ROM)
exercises. When performing ROM exercises on a resident, what does the nurse aide do to each joint? (A) Stretch it until it hurts. (B) Rotate it in both directions until it hurts. (C) Bend it to a 90-degree angle while supporting the limb. (D) Move it to its fullest range or until the resident feels discomfort. |
(D) Move it to its fullest range or until the
resident feels discomfort.th.(ÿÇ |
8. A sign on the resident’s door says NPO. What
does this sign tell the nurse aide about the resident? (A) The resident is receiving AM care. (B) The resident is receiving oxygen therapy. (C) The resident is not to be given any solid food. (D) The resident is not to be given anything by mouth.íg |
(D) The resident is not to be given anything by
mouth. |
9. A resident is smoking a cigarette in the smoking
area on the outside porch of the nursing home. The resident keeps dropping the cigarette in his lap. What should the nurse aide do first? (A) Stay with the resident until he is finished smoking. (B) Tell the resident that he must be more careful. (C) Check on the resident every few minutes. (D) Go and report it to the charge nurse. |
(A) Stay with the resident until he is finished
smoking.0¹·Ÿ@ ° |
10. A nurse aide is assigned to care for a resident
who asks her to stay with her because she thinks she is dying. What should the nurse aide do? (A) Scold the resident for talking that way. (B) Ask the resident why she feels this way. (C) Tell the resident, “That isn’t true.” (D) Ignore the resident’s behavior. |
(B) Ask the resident why she feels this way.n/xa
|
11. A resident is able to dress himself, but he is very
slow. What should the nurse aide do to assist this resident to get to breakfast on time? (A) Dress the resident. (B) Tell the resident to hurry. (C) Start the resident dressing earlier. (D) Warn the resident he is going to miss breakfast. |
(C) Start the resident dressing earlier.
|
12. A nurse aide is caring for a resident on bedrest.
The resident is not able to turn herself. What is the longest time that the nurse aide is allowed to leave the resident in one position? (A) 1 hour (B) 2 hours (C) 3 hours (D) 4 hours |
(B) 2 hours
|
13. A resident’s care plan calls for the resident to
ambulate 50 feet twice a day. The resident tells the nurse aide that she is unable to do it now. What should the nurse aide do? (A) Ask the resident to be more helpful. (B) Ask the charge nurse to change the care plan. (C) Tell the resident that she can skip her walk today. (D) Allow the resident to choose a better time to ambulate.N8 |
(D) Allow the resident to choose a better time to
ambulate.„>P¯ |
14. A nurse aide notices that a resident has very dry
skin on the feet. How should the nurse aide care for the resident’s feet? (A) Raise them on a pillow. (B) Wash and dry them only. (C) Keep socks on them at all times. (D) Apply lotion after washing and drying the feet. |
(D) Apply lotion after washing and drying the
feet |
15. An elderly resident is normally alert, but today
she is slightly confused. What should the nurse aide do? (A) Say, “It is not like you to act like this.” (B) Report the confusion to the charge nurse. (C) Not worry because all old people get confused sometimes. (D) Ignore the confusion because the resident may only be trying to get extra attention.t’s mou |
(B) Report the confusion to the charge nurse./xa
|
16. A nurse aide has found a fire in a resident’s waste
can. What should the nurse aide do first? (A) Pull the fire alarm. (B) Pour water on the fire. (C) Move residents out of immediate danger. (D) Use the fire extinguisher to put out the fire. |
(C) Move residents out of immediate danger.e./xa
|
17. What is the first thing a nurse aide should do after
receiving the resident assignments for the shift? (A) Start giving care to the first resident on the assignment. (B) Make rounds and see each resident briefly. (C) Ask another nurse aide what to do first. (D) Find out when the lunch break is.Æ´ . |
(B) Make rounds and see each resident briefly.xa
|
18. A nurse aide is walking with a resident. The
resident says that she is going to faint. What should the nurse aide do? (A) Open a window to give the resident air. (B) Walk the resident to her room quickly. (C) Assist the resident to sit slowly on the floor. (D) Hold the resident on her feet until she feels better0Ñî |
(C) Assist the resident to sit slowly on the floor.
|
19. A resident is upset after a family visit. The
resident tells the nurse aide not to allow the family to visit again. Which of the following is the nurse aide’s best response? (A) “OK, I will tell them not to visit.” (B) “I will inform the receptionist immediately.” (C) “Can you tell me why you are so upset?” (D) “You will feel differently about it tomorrow. |
(C) “Can you tell me why you are so upset?”ly.xa
|
20. A nurse aide is feeding a resident a pureed diet.
How should the nurse aide feed the resident? (A) By feeding all of one food at a time. (B) By giving portions from each food on the tray. (C) By mixing the food together to make feeding easier. (D) Any way the nurse aide wishes because pureed food has no taste.r0Ñî |
(B) By giving portions from each food on the
tray. |
21. A resident is on oxygen. He tells the nurse aide
that he is not getting enough oxygen through the tubing. What should the nurse aide do first? (A) Turn up the oxygen. (B) Turn off the oxygen. (C) Check the tubing. (D) Tell the patient to breathe faster to get more oxygen. ŠN |
(C) Check the tubing.
|
22. Which of the following is a true statement about
the elderly? (A) They have no sex drive. (B) They prefer to be alone. (C) They often have problems with vision. (D) They are not concerned about privacy. |
(C) They often have problems with vision.
|
23. A resident refuses to have a bath and to shave
every day. He has not bathed for a week. What should the nurse aide do? (A) Force the resident to take a bath and shave every day. (B) Ask the charge nurse for assistance with the problem. (C) Leave the resident alone as he will want a bath some day. (D) Tell the resident’s family that the resident has not bathed in a week. ambulate.N8 |
(B) Ask the charge nurse for assistance with the
problem.õÔ ¸é |
24. A resident usually dresses himself for breakfast.
Today the nurse aide finds him in pajamas at 10:00 am. What should the nurse aide do? (A) Nothing (B) Dress the resident (C) Ask him “Is there anything wrong today?” (D) Tell him “I don’t have time to dress you.” |
(C) Ask him “Is there anything wrong today?”y.xa
|
25. A nurse aide finds a male resident in bed with a
female resident who is confused. What should the nurse aide do? (A) Scold the male resident. (B) Report this to the charge nurse. (C) Close the door and the privacy curtains. (D) Put a “Do Not Disturb” sign on the door.¨ |
(B) Report this to the charge nurse.ier.
|
26. A resident with poor vision was admitted to the
unit. What should the nurse aide do to ensure the resident’s safety? (A) Arrange the furniture against the walls. (B) Tell the resident to walk around the room by herself. (C) Remove all furniture, except the bed and chair, from the room. (D) Help the resident become familiar with the location of the furniture in the room.. ambulate.N8 |
(D) Help the resident become familiar with the
location of the furniture in the room.ge |
27. A nurse aide finds clean linen lying on the floor
near the linen cart. What should the nurse aide do? (A) Discard the linen in the soiled linen hamper. (B) Place the linen on the clean linen cart and cover the cart. (C) Place the linen in a resident’s room for immediate use. (D) Leave the linen on the floor for housekeeping staff to remove.t it |
(A) Discard the linen in the soiled linen hamper.
|
28. A resident cannot walk by herself. What must
the nurse aide do before leaving her room? (A) Give her a bedpan. (B) Tell her to shout if she needs help. (C) Put the call light where she can reach it. (D) Let another nurse aide know that she is in her room.MEM |
C) Put the call light where she can reach it.er.
|
29. A resident has trouble finding her room. What
could the nurse aide do to help this resident? (A) Speak sharply to her whenever she goes to the wrong room. (B) Assign another resident to watch her. (C) Make a special sign for her door. (D) Keep her in her room. |
(C) Make a special sign for her door.
|
30. A resident dies during the night. At breakfast,
another resident who was his friend, begins to talk to the nurse aide about the death. What should the nurse aide do? (A) Distract the resident by talking about the news of the day. (B) Tell the resident to find someone else to talk to. (C) Find out who told the resident about the death. (D) Allow the resident to talk about the death.8 |
(D) Allow the resident to talk about the death..
|
31. A resident is lying on the floor having a seizure
when the nurse aide walks into the room. What should the nurse aide do first? (A) Restrain the residents arms. (B) Put a screen around the resident for privacy. (C) Place a padded tongue blade between her teeth. (D) Move any objects which could injure the resident and support her head.`Ÿ¿ |
(D) Move any objects which could injure the
resident and support her head. |
32. A resident was given a stuffed animal as a gift.
The resident wants to keep the stuffed animal with her much of the time. What should the nurse aide do? (A) Explain that adults do not hold stuffed animals. (B) Ask her relatives to take the stuffed animal home. (C) Let her hold the stuffed animal whenever she wants to. (D) Suggest that she keep the stuffed animal on the windowsill.8 |
(C) Let her hold the stuffed animal whenever she
wants to.LT‚½¸ |
33. A resident is dehydrated. The nurse aide’s
assignment says “Force fluids.” What should the nurse aide do? (A) Decrease the resident’s fluid intake. (B) Increase the resident’s fluid intake. (C) Give liquids with meals only. (D) Measure output. he |
(B) Increase the resident’s fluid intake.death..
|
34. A nurse aide wants to get a resident involved in
her own care. Which of these statements would best encourage the resident’s involvement? (A) “Stop feeling sorry for yourself.” (B) “It’s time for us to eat our breakfast.” (C) “I want to brush your hair right now.” (D) “Do you want to take your bath now or after breakfast?” |
(D) “Do you want to take your bath now or after
breakfast?Ӊɴ |
35. A resident has an indwelling catheter. As the
nurse aide cares for him, which of these should the nurse aide report to the charge nurse immediately? (A) The resident complains of pain and burning. (B) The urine in the collection bag is clear and light yellow in color. (C) The resident tells the nurse aide that he hates to have a catheter. (D) The urine in the collection bag is hanging below the level of the bladder.ges. |
(A) The resident complains of pain and burning..
|
36. What is the best source of information about the
care a nurse aide needs to give a resident? (A) The resident’s family (B) The resident’s roommate (C) The resident’s plan of care (D) Other nurse aides on the unit.d |
(C) The resident’s plan of care3
|
37. A resident tells the nurse aide that her hearing aid
is not working. What should the nurse aide do first? (A) Turn up the volume. (B) Change the battery. (C) Tell the charge nurse. (D) Check to see that the hearing aid is turned on.re ou |
(D) Check to see that the hearing aid is turned
on. |
38. While making rounds at 3:00 A.M., a nurse aide
hears a resident crying softly. How should the nurse aide respond? (A) Tell the resident that everything will be better in the morning. (B) Tell the resident that everything is fine and to cheer up. (C) Pretend not to notice that the resident is crying. (D) Ask the resident what is wrong.Ÿ¿ |
(D) Ask the resident what is wrong.
|
39. A resident is being discharged from the nursing
home. He tells the nurse aide that he feels worried about the change. What is the nurse aide’s most helpful response? (A) Encourage the resident to talk about his feelings. (B) Tell the resident not to worry as things will work out fine. (C) Tell the resident that he should be happy to leave the nursing home. (D) Suggest to the resident that his worries will go away if he ignores them. |
(A) Encourage the resident to talk about his
feelings. |
40. A nurse aide is called away from a resident’s
beside. When the nurse aide returns, the resident screams, “I’m too old and too sick to be left alone.” How should the nurse aide respond? (A) “You’re fine. Don’t carry on so.” (B) “I understand, but I have other things to do.” (C) “Why don’t you just forget it and rest awhile?” (D) “I’m sorry I had to leave. Can I help you now?” |
(D) “I’m sorry I had to leave. Can I help you
now?”gs. |
41. A nurse aide is cleaning a resident’s closet. He
finds moldy food and throws it away. The resident shouts, “Leave my food alone.” What is the best response by the nurse aide? (A) “Why are you saving this food? Do you get hungry between meals?” (B) “You should eat all your meals, so that you are not hungry later on.” (C) “Hiding food is against health laws.” (D) “This moldy food smells awful.” |
(A) “Why are you saving this food? Do you get
hungry between meals?” |
42. A nurse aide observes that a new resident is upset
and frightened while getting ready for bed. The resident tells the nurse aide that a dark room frightens her. What is the nurse aide’s best response? (A) “Darkness can’t hurt you.” (B) “As old as you are, you should not be afraid.” (C) “You will soon get used to sleeping in the dark.” (D) “I will leave the door open so the light can come in.” |
(D) “I will leave the door open so the light can
come in.”Lõ r‹ |
43. A nurse aide is assisting a resident with lunch.
The resident grabs his throat and cannot speak. What should the nurse aide do first? (A) Offer the resident a drink. (B) Perform the Heimlich maneuver. (C) Place the resident on the floor and elevate his feet. (D) Keep the resident warm by putting a blanket on him.î |
(B) Perform the Heimlich maneuver.
|
44. A nurse aide realizes from the assignment sheet,
that a resident has not has a bowel movement for more than 3 days. What should the nurse aide do? (A) Ignore the problem. (B) Give the resident an enema. (C) Report the finding to the charge nurse. (D) Sit the resident on the toilet until he has a bowel movement.im.î |
(C) Report the finding to the charge nurse.ing..
|
45. A resident has had a stroke and has weakness on
her right side. Where should the nurse aide stand when helping the resident walk? (A) On the resident’s right side (B) On the resident’s left side (C) In front of the resident (D) Behind the resident |
(A) On the resident’s right side
|
46. A resident is grieving over the recent death of her
husband. How can the nurse aide best offer support to the resident? (A) Leave the resident alone as much as possible. (B) Encourage the resident to express her feelings. (C) Change the subject when the resident speaks about her husband. (D) Tell the resident about the nurse aide’s own experiences with death. |
(B) Encourage the resident to express her
feelings.)N |
47. A nurse aide is assigned to care for a resident
who has wandered over to another unit. What is the nurse aide’s most helpful response, when the nurse aide brings the resident back? (A) “Let me walk with you.” (B) “How did you get over here?” (C) “Don’t you know where you belong?” (D) “Don’t you realize I have a lot to do?” |
(A) “Let me walk with you.” side
|
48. A resident has a cold and is using tissues for his
nose. There are used tissues on the resident’s bed, floor, and bedside stand. What should the nurse aide do to control the spread of infection? (A) Report the resident’s behavior to the resident council. (B) Ask the resident to throw his used tissues in the toilet. (C) Pick up the used tissues in the resident’s room once a day. (D) Attach a paper bag to the resident’s bed and ask him to put the used tissues in it.Mà |
(D) Attach a paper bag to the resident’s bed and
ask him to put the used tissues in it. |
49. A resident tells a nurse aide he is going to kill
himself. What should the nurse aide do? (A) Nothing, because people who threaten suicide usually do not kill themselves. (B) Call the resident’s family and ask them to come and sit with him. (C) Tell the resident that things are not as bad as they seem. (D) Stay with the resident and call for help.jzDDPyD |
(D) Stay with the resident and call for help.g..
|
50. A nurse aide sees the charge nurse swallow
medication that belongs to a resident. What should the nurse aide do? (A) Ignore the incident because the charge nurse might get the nurse aide fired. (B) Tell the resident’s family that the charge nurse is stealing medication. (C) Report the incident to the administrator or nursing supervisor. (D) Suggest the nurse get help immediately. œN8 |
(C) Report the incident to the administrator or
nursing supervisor. |
11. Which of the following should the nursing
assistant observe and record when admitting a client? a. freckles b. wrinkles c. short nails d. bruisesýïýïý |
.11. d. Bruising may be due to accidents, abuse, %lo cked.
medications, or illness, and should be |
12. When responding to a client on the intercom,
the nursing assistant should say a. "Hello, who is calling, please?" b. "What is it that you want?" c. "This is [nursing assistant name and position], can I help you?" d. "Please hold; I'll have the nurse answer your call." |
.12. c. Always give your name and position when may have fainted.
|
14. When arranging a client's room, the nursing
assistant should do all of the following EXCEPT a. checking the placement of the call bell. b. adjusting the back rest as directed. c. administering the client's medications. d. adjusting the lighting as appropriate. |
.14. c. Nursing assistants are not allowed to administer medications.
|
15. When assisting a client out of bed, the nurse
aide should always a. employ body mechanic techniques. b. get another nurse aide to assist. c. raise the bed to its maximum height. d. lower all safety rails. 39 |
.Always use proper body mechanics when moving clients
|
16. How often should clients be repositioned
during an eight-hour shift? a. qlh b. q2h c. q3h d. q4hon/x-ms |
.Clients should be turned every two hours to prevent decubiti
|
17. Which of the following is the correct procedure
for serving a meal to a client who must be fed? a. Serve the tray along with all the other trays, and then come back to feed the client. b. Bring the tray to the client last; feed after you have served all the other clients. c. Bring the tray into the room when you are ready to feed the client. d. Have the kitchen hold the tray for one hour. |
.c. An aide should not bring the tray into the
room until he has time to feed the client. |
18. The most serious problem that wrinkles in the
bedclothes can cause is a. restlessness. b. sleeplessness. c. decubitus ulcers. d. bleeding and shock.ýïý |
c. The most serious problem that wrinkles in
weak side better enables the nurse aide to the bedclothes can cause patients are prevent falls. decubitus ulcers, or decubiti.ed.L< |
19. Restorative care begins
a. as soon as possible. b. when the client is ready. c. when the client is discharged. d. when the client is diagnosed as terminally ill. |
.a. Restorative care begins as early as possible to prevent further disability.
|
20. Before placing a client in Fowler's position, the
nurse aide should a. open the window. b. explain the procedure to the client. c. check with the client's family. d. remake the bed.wo |
.b. Caregivers should always explain procedures first, so b is the correct answer.
|
21. During hand washing, the nurse aide
accidentally touches the inside of the sink while rinsing the soap off. The next action is to a. allow the water to run over the hands for two minutes. b. dry the hands and turn off the faucet with the paper towel. c. repeat the wash from the beginning. d. repeat washing, but for half the time.rd |
.c. The aide has contaminated her hands andures must start over.
|
22. How should a nurse aide dress for a job
interview? a. wearing a clean t-shirt and casual slacks b. wearing a nurse aide uniform c. wearing a business suit, dress, or pants and dress shirt d. wearing formal attired |
.c. First impressions are critical, so nurse aides should wear business attire.
|
23. An ambulatory client is newly admitted. Before
leaving the client alone, the nurse aide should a. ask if the client is hungry. b. inspect the client's skin. c. assess the client's intake and output. d. make sure the client knows how to use the call bell. |
.d. New clients should always know how to calls for help before being left alone.
|
24. When lifting a heavy object, the correct method
would be to bend at the a. waist, keeping your legs straight. b. waist, rounding your shoulders. c. knees, keeping your back straight. d. knees and waist. |
.c. Keeping the back straight forces the body to use the strong leg muscles.
|
25. When should nurse aides wash their hands?
a. after eating b. before using the bathroom c. after client care d. before cleaning a bedpan |
.25. c. Nurse aides should wash their hands after client care to prevent cross-contamination.after
|
26. When assisting a client with eating, one of the
first things the nurse aide should do is a. cut the food into bite-size pieces. b. wash his own hands and the client's hands. c. butter the client's bread. d. provide the client with privacy. |
.26. b. Always remember to consider infectionfter control.
|
27. A patient has a new cast on her right arm.
While caring for her, it is important to first observe for a. pulse above the cast. b. color and hardness of the cast. c. warmth and color of fingers. d. signs of crumbling at the cast end.ivacy. |
.c. A new cast may cut off circulation. Choice c reminds the nurse aide to check for circulatory impairment.
|
28. Encouraging a client to take part in activities of
daily living (ADLs) such as bathing, combing hair, and feeding is a. done only when time permits. b. the family's responsibility. c. necessary for rehabilitation. d. a violation of client rights. |
c. Rehabilitation should always be part of the care plan.
|
29. In caring for a confused elderly man, it is
important to remember to a. keep the bedrails up except when you are at the bedside. b. close the door to the room so that he does not disturb other patients. c: keep the room dark and quiet at all times to keep the patient from becoming upset, d. remind him each morning to shower and shave independently.20this%20card |
.a. Make sure to follow agency policy.OJ
|
30. Before assisting a client into a wheelchair, the
first action would be to check if the a. client is adequately covered. b. floor is slippery. c. door to the room is closed. d. wheels of the chair are locked. |
.d. Before assisting a patient into a wheelchair,check to see if the wheels of the chair are locked.
|
31. A client has a weak left side. When transferring
the client from the bed to the wheelchair, the nurse aide should stand a. on the right side. b. in front of the client. c. on the left side. d. behind the client. |
.c. Assist the client at the client's weak side.,
|
32. While making rounds at 5:30 A.M., a nurse aide
finds a patient lying on the floor. What should the nurse aide do first? a. Call 911. b. Perform CPR. c. Call for help. d. Assess the client's pulse and respirations. |
.d. Assess pulse and breathing first.p D
|
33. When moving a wheelchair onto an elevator,
the nurse aide should stay a. behind the chair and pull it toward the aide. b. behind the chair and push it away from the aide. c. in front of the client to observe the client's condition. d. at the side of the wheelchair while opening the door. |
.a. The nurse aide must stay behind the chair to, control it and move it backward to prevent the wheels from falling into the door opening.o,
|
34. The Foley bag must be kept lower than the
client's bladder so that a. urine will not leak out, soiling the bed. b. urine will not return to the bladder, causing infection. c. the bag will be hidden and the client will not be embarrassed. d. the client will be more comfortable in bed. |
.b. Raising the bag above the bladder level can,lead to backflow of the urine, with its bacteria, into the bladder.
|
35. As an afternoon snack, the kitchen sent a
diabetic client a container of chocolate ice cream. The nursing assistant should first a. substitute diet soda for the ice cream. b. hold the afternoon snack and report to the charge nurse. c. call the kitchen and report the error. d. allow the client to have half of the ice cream. |
.b. The nursing assistant should report this can, error to the charge nurse, who in turn will contact the kitchen and obtain the correct nourishment.l
|
36. When assisting a client who is using the
commode, it is important to a. leave the call light within reach. b. lock the door to promote privacy. c. stand next to the client until the client is finished. d. restrain the client to prevent a fall.ts. |
.a. The client should always have access to a assismeans
to get help when needed |
37. Ensuring adequate circulation to tissues is a
major factor in preventing skin breakdown. This can be accomplished by doing all of the following EXCEPT a. positioning the patient every four hours. b. using mechanical aids. c. giving backrubs. d. performing active or passive ROM exercises.. |
.a. The patient must be positioned every two hours to prevent skin breakdown due to poor circulation.l
|
38. The purpose of cold applications is usually to
a. speed the flow of blood to the area. b. prevent heat exhaustion. c. prevent or reduce swelling. d. prevent the formation of scar tissue. |
.c. prevent or reduce swelling.
|
39. The hot water bottle is an example of a
a. local dry heat application. b. generalized dry heat application. c. local moist heat application. d. generalized moist heat application./mswo |
.a. local dry heat application.
|
40. Clients receiving an enema are usually placed
a. on the right side. b. on the left side. c. flat on the back. d. in a semisitting position. |
.b. on the left side.
|
41. A female client's perineal area should be cleansed before which specimen is collected?
a. 24-hour urine specimen b. midstream clean-catch urine specimen c. pediatric routine urine specimen d. routine urine specimen |
.b. midstream clean-catch urine specimen
|
42. The most common site for counting the pulse is the
a. carotid artery. b. femoral artery. c. brachial artery. d. radial artery.m |
.b. femoral artery.
|
43. When counting respirations, the nurse aide should
a. wait until after the client has exercised. b. not tell the patient what he is going to do. c. count five respirations and then check his watch. d. have the client count respirations while the aide takes her pulse.¥ |
.b. not tell the patient what he is going to do.
|
44. Which of the following is NOT the nurse aide's
responsibility when caring for clients who have urinary catheters? a. inserting the catheter b. ensuring that the catheter drains properly c. preventing infection d. recording urinary output. |
.a. inserting the catheter
|
45. When giving information to the charge nurse
for an incident report, the nurse aide should a. write in the client's chart that an incident occurred. b. keep the report in her personal file. c. state the facts clearly. d. give her opinions as to the cause of the incident. |
.c. state the facts clearly.
|
46. All long-term-care nurse aides must be competency evaluated and must complete a distinct educational course. These requirements
are set by a OBRA. b. OSHA. c. CDC. d. FDA.s |
.a OBRA.
|
47. A resident is blind. It is important not to
a. leave the door completely opened. b. rearrange the furniture. c. announce yourself before entering the room. d. explain the location of food on the plate, using the face of the clock to assist.all.ts. |
.b. rearrange the furniture.
|
48. When family members visit a client, the visitors
should a. stay in the day room. b. stay a short while so as not to tire the client. c.,be expected to help with care. d. be allowed privacy with the client. |
.d. be allowed privacy with the client.
|
49. A resident asks, "If I need help during the night, who will be there?" The nursing assistant
should respond, a. "Don't worry, you'll be okay." b. "Just yell; someone will hear you." c. "Your roommate will probably ring the call bell." d. "There are people here all night to help you." |
.a. "Don't worry, you'll be okay."
|
50. Which of the following is a client's right?
a. having personal information kept confidential b. obtaining private duty staff if desired c. knowing what is wrong with the client's roommate d. treating the staff any way he or she pleases |
.a. having personal information kept confidential
|
51. A resident often cries while she is receiving her P.M. care. What should the nurse aide do?
a. Tell her to stop crying. b. Ignore her and continue with her carq. c. Tell her jokes to make her laugh. d. Tell her that it's all right to cry, and that the aide is there for her if she wants to talk. |
d. Tell her that it's all right to cry, and that the aide is there for her if she wants to talk
|
52. When providing denture care, the nurse aide must
a. wash them in boiling water. b. hold them under warm running water. c. dunk them in and out of cool water. d. place them on a towel in the sink with cool water. |
.d. place them on a towel in the sink with cool water.
|
53. Sexuality in long-term-care clients may include
all of the following EXCEPT a. needing private time with a partner. b. caring about one's physical appearance. c. engaging in public fondling. d. desiring sexual interaction. |
.c. engaging in public fondling.
|
54. A client is scheduled for a partial bed bath. This
means that the nurse aide must wash the client's a. face, neck, ears, arms, and hands. b. face, axillae, hands, and buttocks. c. face, hands, axillae, and legs. d. face, hands, axillae, genitals, and buttocks. |
.d. face, hands, axillae, genitals, and buttocks.
|
55. A goal for an extended care facility (ECF) resident is that she not swear at the nurses or
aides. When she calls an aide by his name, the appropriate action is to
a. smile and give the appropriate reward.
b. continue whatever task that is being done. c. tease the resident about not swearing. d. tell all of the staff that she didn't swear. |
.a. smile and give the appropriate reward.
|
56. An agitated resident must be turned every two
hours all night long. The first action of the nurse aide when waking up this resident is to a. turn on the light. b. speak quietly and calmly. c. touch her shoulder. d. shout her name. |
.b. speak quietly and calmly
|
57. If a client objects to certain food for religious
or cultural reasons, the appropriate action would be to a. tell him to wait for the next meal. b. offer to substitute something different for him. c. call the dietician the next day. d. tell him he needs to eat what is on his tray.u." |
.b. offer to substitute something different for him.
|
58. The client's religion forbids eating pork. Bacon
is being served for breakfast. The most appropriate response is to a. encourage the client to eat it because she needs protein. b. tell the client it is all right since her doctor ordered the diet. c. call the kitchen for a tray without bacon. d. tell the client that restrictions are not as important as her health.20card |
.c. call the kitchen for a tray without bacon.
|
59. Which type of communication can often be
most powerful? a. written b. verbal c. silent d. tactilen/x-ms |
.c. silent
|
60. A client refuses to allow the nurse aide to bathe
her. The nurse aide tells the client that she will not be allowed to eat lunch or go to bingo if she does not have her bath. This is an example of a. rehabilitation. b. discipline. c. verbal abuse. d. physical abuse.¥ |
.c. verbal abuse.
|
61. On entering a room, an aide notices that the
client is not breathing. The aide's first action should be to a. call for help. b. lay the client down on his back. c. give four quick breaths. d. give 8-10 abdominal thrusts. |
.a. call for help.
|
62. A client's dentures are lost. The first action
should be to a. notify the administrator. b. look for them. c. notify the doctor. d. notify the charge nurse. |
.d. notify the charge nurse.
|
63. Nursing assistants are responsible for
a. planning client care. b. doing tasks assigned by the charge nurse. c. performing without ever asking for help. d. comparing assignments with coworkers.^ª p D |
.b. doing tasks assigned by the charge nurse.
|
64. A patient turns on the call light when he needs
to urinate. The appropriate action is to a. ignore the light, since he is not the aide's own client. b. announce on the intercom that there are two patients ahead of him. c. answer the call light and get the urinal. d. answer the call light when the aide has the time. |
.c. answer the call light and get the urinal.
|
65. A client is on CMR and in the prone position.
The nurse aide finds the client vomiting bright red blood. The nurse aide should first a. clean up the vomit. b. place the client in the side-lying position. c. provide the client with an emesis basin. d. call the charge nurse. |
.b. place the client in the side-lying position.
|
66. When performing catheter care, the nurse aide
should wash the catheter a. toward the meatus. b. with Betadine soap. c. away from the meatus. d. with alcohol. |
.c. away from the meatus.
|
67. A nurse aide who applies restraints on a client
without directions from the charge nurse may be accused of a. slander. bt battery. c. false imprisonment. d. negligence. FDA.s |
.c. false imprisonment.
|
68. H.S. care is care that is given
a. before meals. b. before bedtime. c. after meals. d. upon awakening.ms |
.b. before bedtime.
|
69. The best food choices for a geriatric client with
no teeth would include a. hamburger, french fries, corn, and ice cream. b. baked chicken, dressing, green beans, and coconut macaroons. c. spare ribs, macaroni and cheese, coleslaw, and fruit cocktail. d. baked fish, whipped potatoes, spinach souffle, and tapioca. |
.d. baked fish, whipped potatoes, spinach souffle, and tapioca.
|
70. A client's family wants to talk about the client's
impending death, but the client does not want to talk about it. The family should be encouraged to a. carry on the conversation away from the client. b. talk freely in front of the client in order to help the client to accept it. c. wait until the client dies to talk about it. d. force the client to talk about it with them.his%20cardý |
.a. carry on the conversation away from the client.
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