- Always approach patient in a calm manner.
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- Do not startle the patient by approaching from behind.
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- Maintain eye contact with the patient.
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- State your name to the patient and what your function is on each occasion.
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- Explain tasks and thoughts to the patient in easy to understand terms.
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- Present one idea to the patient at a time.
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- When necessary, repeat a phrase to the patient with the same wording.
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- Do not talk to the patient as if he/she is a child.
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- Use creativity and flexibility in your approaches with the patient.
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- Demonstrate an activity to the patient via modeling.
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- If the patient becomes overwhelmed, redirect.
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- Avoid arguing with the patient.
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- Provide consistent reassurance to the patient.
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